At Education2You we understand that sometimes you may need to cancel or reschedule your tuition, so we invite you to review our cancellation policy as part of your booking process.
Cancellation of lessons by the student/parent
The student/parent may cancel tuition by giving at least 24 hours’ notice to the tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the tutor will be charged at the full rate.
If lessons are pre-paid, it is assumed that the student will attend all lessons as stipulated in the schedule, then no discount or refunds shall be given in respect of lessons not attended by the student. In exceptional circumstances and at the discretion of the tutor the missed lesson can be carried over to another mutually convenient date and time.
Late Arrival
Fees are calculated according to the times stated. In the case that a student arrives late for a tuition session, no adjustment to fees shall be made for time lost.
In case of late arrival by the Tutor, the student shall be compensated by a lesson extension until the time is accounted for. This shall be added to the lesson in question or carried over to the next lesson, as agreed in advance by both parties.
Cancellation of lesson by the Tutor
The tutor may cancel lessons with 24 hours prior notice to the student and no pre-paid fees will be refunded. In such cases, the tutor will reschedule the lesson. If the tutor cancels a lesson with less than 24 hours’ notice, then the student can request a refund for that lesson if pre-paid.